1. Return Eligibility At MezzoHome, you can return defective products within 7 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging intact.
2. Exchanges If the received product is defective, we are happy to exchange it for the same item. Please email info@mezzohome.com to initiate an exchange and receive further instructions.
3. Return Process To start a return, you must first contact us at info@mezzohome.com with a description of the defect and proof of purchase. After approval, you will be instructed to send the item back to our return address. Please note that customers are responsible for return shipping costs.
4. Refunds Once we receive your returned item and it is inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 working days.
5. Contact Information For any questions or concerns about these terms, please contact us via email at info@mezzohome.com. We are dedicated to addressing your concerns swiftly and effectively.